Being technologically proficient in this day and age is relatively easy. Having a problem with your laptop; with a secondary connection to the internet, do a quick Google search and you’ll find a solution. Documents to read, tutorials to watch; you name it and best believe it is a problem that’s been solved before. So with that clear avenue for IT research ability, the standard of “layman” user is inherently changing.
Topics previously known as special skills are becoming basic solutions; as the demands of our daily tasks continue to involve technology.
Having said that what does this have to do with ICT practitioners and their ability to sustain a standard of professionalism? This post is meant to bring the reality home to more persons with a degree or degrees; certificate or certificates to realise their new place in our current society. Essentially everyone likes a (credible) second option and that’s where the seasoned professional must accept is his new role.
Having to hear this is not an easy pill to swallow. I myself am VERY much driven by ego, hence looking past my own vision can be difficult and can potentially lead to uncomfortable moments of silence (with clients, colleagues in the office, my wife…you get it). However, what it boils down to; is delivery of service; and without the ability to instill confidence in the person you’re trying to help, the solution will never get actioned and effectively everyone loses (or at least you should look at it from that perspective).
Accept it, the person who is about to ask for your opinion/assistance has already Googled the problem and has a list of solutions ready…
They are effectively bouncing ideas off you; and possibly attempting to rate your ability as a competent IT professional. Your job has become the process of staying a step ahead. Using your ability to breakdown any problem and meeting the exact needs of the person seeking your feedback.
We were always told to continue to build our skill set, to never stop improving and this era of society is highlighting exactly why this is needed. With the continued evolution of services through innovations in technology we must stay current with those changes and therefore also evolve from a proficiency and competency perspective.